General Returns Policy
- Prompt free replacement service for damaged/defective item.
- 7 days to request a Return Merchandise Authorization (RMA)
- All items – 25% restocking fee
At thebestkitchencabinet.com we make every effort to provide you with 100% satisfaction on your purchase and wish to see you shop with us again in the future. In the event that you are not fully satisfied with a purchase, we maintain an uncomplicated returns policy for you. This FAQ will give you a guideline of our Return Policy.
Click Here for our Return Policy
Returns FAQ
1. Within how many days can I return a product?
If you are not fully satisfied with your purchase, you must request a Return Merchandise Authorization (RMA) within 7 days of receipt of your order, by either logging into your account and creating a Help Desk ticket or email to support@thebestkitchencabinet.com
This excludes defective or incomplete merchandise. For defective or incomplete merchandise see section 5 below.
2. What are the return conditions?
Products must be returned in the original packaging and in the original condition, including all parts, accessories, packaging and user guides. The actual packaging of the product must be in new condition. Please do not write anything or put any tape on the actual box of the product. Pack the product with its box inside a shipping box. Products must be free of any scratches and/or defects. No exchanges or returns accepted on installed products. If an installed product is defective it will be covered by the manufacturer’s warranty. You may contact thebestkitchencabinet.com customer service to assist you with the manufacturer’s warranty process
3. Damaged, defective or incomplete order.
If the product you received is damaged, defective or incomplete, and has not been installed yet, we will setup an exchange for you, or ship you the missing items at no cost to you. You must notify us of damaged, defective or incomplete orders within 3 days of receiving your shipment. Restocking fee and shipping charges will be fully waived for exchanges on defective items. If you decide to not get an exchange, but just return for a refund, you will be responsible for shipping charges (section 4) and restocking fee (section 5) just like any other return. If the product has already been installed and is defective it will be covered by the manufacturer’s warranty. Please contact thebestkitchencabinet.com and we will assist you with the manufacturer’s warranty process
4. Will shipping costs be refunded as well?
For returns or exchanges that are not a result of our error, the customer will be responsible for all shipping charges (to the customer and back). For Free Shipping orders, the actual shipping costs will be included in the deduction. For returns/exchanges of damaged, defective or incomplete orders, see section 3 above.
5. Is there a restocking fee?
20% Restocking Fee on all items [Note: Restocking fee only applies if the return/exchange is by your choice. For damaged, defective or incomplete orders, see section 3 above]. The restocking fee for all items including but not limited to Base Cabinets, Wall Cabinets, Tall Cabinets, Vanities are subject to a 20% restocking fee. If the return/exchange is due to damaged, defective or incomplete orders, see section 3 above.
6. Is the procedure same for returns from Canada?
Yes.
7. What is the cancellation policy?
Once you place an order, it goes into processing and cannot be canceled. If you would like to cancel an order that is processing, it will be treated as a return and standard RMA and return policy applies. Only exception is backorders. Orders that are on backorder can be canceled until they are shipped. Orders that are returned to our warehouse due to the customer not being available for delivery, or due to customer refusal to accept delivery will also be treated as a return and standard return policy and charges apply.
A comparison of our return policy with our competitors
The Best Kitchen Cabinet | ||||
Restocking Fee | 25% on all items | |||
Shipping charges | Free shipping on ALL orders over $3,500 |